Accelerating and Sustaining Safety and Quality in Healthcare

Address challenges in healthcare, the Cleveland Clinic way

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Course Dates

STARTS ON

February 23, 2023

Course Duration

DURATION

6 weeks, online
4-6 hours per week

Course Fee

PROGRAM FEE

US$2,850 US$2,537 or get US$285 off with a referral

Course Information Flexible payment available
Course Fee

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Application Details

program fee

US$2,850 US$2,537

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program fee

US$2,850 US$2,622

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US$606 billion

The cost of lapses in patient safety is high: Treating patients who were harmed during their care accounts for nearly 13% of health spending in developed countries, or US$606 billion annually.

SOURCE: OECD 2020 ECONOMICS OF PATIENT SAFETY REPORT

80%

Over the next five years, 80% of health systems are planning to invest in technologies such as digital health, AI, machine learning and tools to support clinical staff and caregivers.

SOURCE: HIMSS FUTURE OF HEALTHCARE REPORT

Overview

Leaders in healthcare are called to develop solutions that drive quality of care and continuous improvement in increasingly complex scenarios. The Accelerating and Sustaining Safety and Quality in Healthcare course from Cleveland Clinic is designed to help you do just that.

This six-week online course gives participants the opportunity to learn the principles and applications of the Cleveland Clinic Improvement Model (CCIM), a tried-and-true framework that lets you answer pressing questions such as:

How do you align organizational priorities with high-quality healthcare outcomes?

Before you address a problem, can you identify the right problem-solving approach?

How do you lead entire teams through high-reliability principles to achieve care delivery and operational goals?

There are many quality improvement tools for healthcare, but which is your best bet?

This course will prepare you to solve the most complex healthcare problems, using methods that have delivered results at Cleveland Clinic.

Cleveland Clinic is ranked as one of the nation’s top hospitals by
U.S. News & World Report (2021-2022)

Who Is This Course For?

Clinical contributors who want to implement programs of continuous improvement to achieve the highest standards of care

Mid-level business or functional managers who seek to improve performance metrics in hospital operations

Senior leaders who want to create a culture of quality and safety and to integrate it into their organizations’ policies and practices

This course will be most valuable for those working in roles such as:

Key Takeaways

Upon completion of this course, you will be able to:

  • Understand how to design a healthcare quality system to achieve optimal performance
  • Leverage high-reliability principles that help accelerate and sustain improvement
  • Devise strategies for goal alignment and performance management
  • Use continuous improvement tools to solve various healthcare challenges
  • Apply the CCIM to healthcare challenges in your organization

Course Highlights

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Practical activities to apply the CCIM to your healthcare organization

Firsthand insights from more than 10 leading caregivers

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A live session with Cleveland Clinic’s executive director for clinical transformation

Case studies from Cleveland Clinic with solutions to complex healthcare challenges

The first-ever online course from a renowned, research-focused institution and the world’s first integrated international health system

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A learning experience enriched with interactive try-it activities, quizzes and playbook activities

Course Curriculum

Module 1:

Systemness and Alignment: The Cleveland Clinic Way

Learn to align quality initiatives with your organization's priorities. Explore how to develop SMART goals, and define a path to achieving them.

Module 2:

High Reliability: Committed to Zero Harm

Understand the five general principles of high-reliability organizations (HROs) and how they contribute to reaching your organization’s care and operations goals.

Module 3:

Managing and Improving Performance — Part I

Examine the relationship between the four pillars of the CCIM, and learn how caregivers at varying leadership levels can apply them in their daily work.

Module 4:

Managing and Improving Performance — Part II

Learn to develop well-formed problem and goal statements, and evaluate different approaches for engaging caregivers at all levels in organizational problem-solving.

Module 5:

Using Quality Improvement Tools

Become familiar with diagnostic methodologies for quality improvement, and learn to identify a mitigation strategy based on your findings.

Module 6:

Quality Improvement Case Studies and Course Recap

Explore applications of the CCIM in clinical and nonclinical settings, and discover how an interdisciplinary team can accelerate improvement.

Module 1:

Systemness and Alignment: The Cleveland Clinic Way

Learn to align quality initiatives with your organization's priorities. Explore how to develop SMART goals, and define a path to achieving them.

Module 4:

Managing and Improving Performance — Part II

Learn to develop well-formed problem and goal statements, and evaluate different approaches for engaging caregivers at all levels in organizational problem-solving.

Module 2:

High Reliability: Committed to Zero Harm

Understand the five general principles of high-reliability organizations (HROs) and how they contribute to reaching your organization’s care and operations goals.

Module 5:

Using Quality Improvement Tools

Become familiar with diagnostic methodologies for quality improvement, and learn to identify a mitigation strategy based on your findings.

Module 3:

Managing and Improving Performance — Part I

Examine the relationship between the four pillars of the CCIM, and learn how caregivers at varying leadership levels can apply them in their daily work.

Module 6:

Quality Improvement Case Studies and Course Recap

Explore applications of the CCIM in clinical and nonclinical settings, and discover how an interdisciplinary team can accelerate improvement.

For further details on the course modules, please download the brochure.

Download Brochure

Playbook

In each module, you’ll complete activities in a playbook that allow you to apply the specific concepts, knowledge and skills to your organization, facility or healthcare setting. Playbook activity examples include:

  • Setting SMART goals and quality improvement metrics
  • Examining the state of high-reliability organizations (HROs) in your organization
  • Working with quality improvement tools, including an A3 report, a root cause analysis (RCA) and a failure modes and effects analysis (FMEA)
  • Applying the CCIM to a workplace scenario

Case Studies

In the final module, Cleveland Clinic faculty will present three case studies conducted by clinic caregivers and share outcomes and lessons learned.

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Prescribing opioids

Highlights the development of the Cleveland Clinic Opioid Stewardship Program

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Central line-associated bloodstream infections (CLABSIs)

Examines Cleveland Clinic’s systematic approach for reducing the rates of this challenging condition

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Improving patient demographic data accuracy

Explores how caregivers apply a problem-solving approach to ensure they obtain accurate data and improve the patient experience

Course Faculty

Profile picture of course faculty & description, Anthony Warmuth

Anthony Warmuth

Executive Director for Clinical Transformation, Cleveland Clinic

Anthony Warmuth, MPA, FACHE, CPHQ, CPPS, leads enterprise efforts across safety, quality, patient experience and continuous improvement. He has more than 25 years of experience in quality, administration and research roles in a variety of healthcare settings... More info

Guest Speakers and Supporting Faculty

Profile picture of course faculty & description, Matthew Miller

Matthew Miller

Associate Chief Quality Officer, Cleveland Clinic

Dr. Matthew Miller is board certified in internal medicine and clinical informatics and practices in the specialty of hospital medicine. He has held numerous leadership roles at Lehigh Valley Health Network, including Associate Chief Quality and Patient Safety Officer, as well as Senior Vice President and Chief Value Officer. Prior to joining Cleveland Clinic in November 2021, he was SVP, Chief Health Information Officer at LVHN. He serves on a number of national committees around quality and informatics.

Profile picture of course faculty & description, Stephen Mrozowski

Stephen Mrozowski

Senior Director of Safety & High Reliability, Cleveland Clinic

Stephen Mrozowski is a certified Professional in Patient Safety and a board-certified Fellow of the American College of Healthcare Executives. His clinical experience spans more than 20 years in prehospital medicine. Previously, he held positions as the Director of Patient Safety & Patient Safety Officer at the Penn State Health Milton S. Hershey Medical Center, a Clinical Quality & Patient Safety Manager at Penn State Health, and the Emergency Medical Services for Children Program Director for the Commonwealth of Pennsylvania.

Profile picture of course faculty & description, Lisa Miller

Lisa Miller

Director of Continuous Improvement, Cleveland Clinic

Lisa Miller, MPH, CPHQ, oversees quality improvement work for Enterprise Strategic Initiatives at Cleveland Clinic. She has a master’s in Public Health from the University of Southern California and a bachelor of science degree from The Ohio State University. Lisa enjoys applying her knowledge of project management, lean continuous improvement and quality management to help coach teams doing improvement work and propel them forward.

Profile picture of course faculty & description, Michelle Schill

Michelle Schill

Director of Quality Management, Cleveland Clinic

Michelle Schill oversees infection prevention, abstraction, accreditation, sepsis, ombudsman, patient safety and performance improvement at Cleveland Clinic Hillcrest Hospital. She also sponsors and coaches Solve/A3 teams, has achieved a 5.0 on the Hospital Engagement survey and has been a Tier I leader for 10 years. Previously, Michelle was a Quality Director at Cleveland Clinic’s Marymount Hospital, where she achieved a 74% reduction in hospital-acquired infections over two years.

Profile picture of course faculty & description, Sarah Sydlowski

Sarah Sydlowski

Audiology Director of the Hearing Implant Program and Associate Chief Improvement Officer, Cleveland Clinic

Sarah Sydlowski, AuD, PhD, MBA, is board certified in Audiology, with Specialty Certification in Cochlear Implants. Her clinical and research interests focus on implantable hearing devices, optimization of practice efficiency while maintaining strong outcomes and the development of innovative clinical delivery models.

In her role as Associate Chief Improvement Officer, Dr. Sydlowski works closely with CI specialists across the organization to develop a culture of improvement, where every caregiver is capable, expected and empowered to make improvements every day.

Profile picture of course faculty & description, Teresa Craighead

Teresa Craighead

Director of Quality, Cleveland Clinic Avon Hospital

Teresa Craighead is responsible for Cleveland Clinic Avon Hospital’s quality and safety management and monitoring, including the coordination and implementation of quality and patient safety initiatives. Her more than 20 years of experience in quality and safety span both the healthcare and commercial insurance industries.

Teresa has guest lectured at state and private universities on hospital inpatient quality and safety programs and public data reporting. She has also provided onsite assessment and consultative services for quality and safety processes, structure, outcomes and culture for one of the largest physician-owned healthcare facilities in the United States.

Profile picture of course faculty & description, Maureen Carr

Maureen Carr

Director of Regulatory Affairs, Cleveland Clinic

Maureen Carr has worked for Cleveland Clinic for 26 years and has served in a variety of roles. Although her background is in laboratory testing, she has worked in the field of Accreditation and Quality for over 20 years. In her current role as Director of Regulatory Affairs, she oversees Point of Care Testing (POCT) for the Cleveland Clinic Enterprise and manages any projects to ensure compliance with regulatory standards for various agencies.

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Gina Cronin

Chief Talent Officer, Cleveland Clinic

Gina M. Cronin, FACHE, guides the strategy for talent acquisition, leadership development, performance management and succession for the 70,000 caregivers within Cleveland Clinic, as well as the selection, hiring and onboarding for 11,000 new caregivers annually.

Previously, Gina directed clinical service lines, including overall operations, finance and strategy, most recently as Administrator for the Heart & Vascular Institute at Cleveland Clinic, which is rated the No. 1 heart center in the nation by U.S. News & World Report for the past 25 years.

Profile picture of guest speaker & description, Leslie Jurecko

Leslie Jurecko

Chief Safety, Quality and Experience Officer, Cleveland Clinic

Leslie Jurecko, MD, MBA, is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality, Safety, and Experience strategy. She is also a pediatric hospitalist with Cleveland Clinic Children’s. In 2020, Becker’s Hospital Review named Dr. Jurecko one of the top 50 patient safety experts to know. She was also listed as an honoree for Crain’s Detroit Business 2020 Notable Women in Healthcare, and Modern Healthcare named her as an “up-and-comer” in 2018.

Profile picture of guest speaker & description, Lisa Yerian

Lisa Yerian

Chief Improvement Officer, Cleveland Clinic

Lisa Yerian, MD, is Chief Improvement Officer at Cleveland Clinic, where she leads a team of improvement professionals who build an improvement culture and drive strategic improvements for patients and caregivers across the organization. Dr. Yerian is also a Gastrointestinal and Hepatobiliary Pathologist at Cleveland Clinic. Since joining the organization in 2004, she has held several pathology and health system leadership positions.

Under her leadership, the Cleveland Clinic Improvement Model was developed, tested and refined as the roadmap for the organization to pursue a culture of improvement. The model is now used by other organizations within and beyond healthcare.

Profile picture of guest speaker & description, Melissa Johnson

Melissa Johnson

Program Manager, Revenue Cycle Management, Cleveland Clinic

Melissa Johnson is a Program Manager with Cleveland Clinic in Revenue Cycle Management. She has worked within Revenue Cycle Management for nearly 10 years at Cleveland Clinic and also has 15 years of previous experience in customer service and project management in the health insurance industry. Melissa holds a bachelor’s degree in Healthcare Administration.

Profile picture of guest speaker & description, Myra King

Myra King

Advanced Practice Registered Nurse Manager, Cleveland Clinic

Myra King, DNP, APRN-CNS, is an adult clinical nurse specialist in the Heart, Vascular & Thoracic Institute and an APRN Manager within the Office of Advanced Practice Nursing at Cleveland Clinic. Dr. King’s clinical expertise is critical care, with a focus on care of the cardiac and thoracic surgical patient populations. She has focused on initiatives to reduce hospital-acquired infections and improve quality outcomes, patient safety and patient experience.

Dr. King has completed three research studies as primary investigator on the topics of nursing time in chest tube management, child visitation in the ICU and ICU delirium recognition. She has received numerous honors and awards, which include the March of Dimes’ Ohio Nurse of the Year in Advanced Practice Award and the Nancy M Albert Excellence in Nursing Research Award.

Profile picture of guest speaker & description, Brendan Patterson

BRENDAN PATTERSON

Chairman, Department of Orthopaedic Surgery, Cleveland Clinic

Dr. Patterson recently joined the professional staff at Cleveland Clinic after more than 25 years of service at MetroHealth Medical Center. He served as Chairman of Orthopaedic Surgery in the MetroHealth System for over 10 years, was promoted to Professor of Orthopaedic Surgery at Case Western Reserve University School of Medicine in 2012 and was Executive Director of Surgical Services for the MetroHealth System for nearly five years.

His academic contributions are related to limb salvage and complex lower extremity fractures. Dr. Patterson was site principal investigator for the LEAP Study, funded by NIH. He is a fellow of the American Academy of Orthopaedic Surgery and an active member of the Orthopaedic Trauma Association.

Certificate

Example image of certificate that will be awarded upon successful completion of the course

Certificate

Upon successful completion of the Accelerating and Sustaining Safety and Quality in Healthcare course, participants will receive a verified digital certificate of completion from Cleveland Clinic. This is a training course, and it is not eligible for academic credit.

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